Terms of service
Last updated: August 10, 2026
This website and online store are operated by Hanami Interiors under the trading name Hanami Objects. In these Terms of Service, "we", "us" and "our" refer to Hanami Interiors. These Terms apply to your use of our website and to orders placed through hanamiobjects.com.
By using our website or placing an order, you agree to these Terms. Our Privacy Policy, Refund Policy and the delivery information shown on our website also apply where relevant. Nothing in these Terms limits any mandatory rights you have under applicable consumer law.
Our details
Hanami Interiors
Trading as Hanami Objects
Ploegstraat 58
4835 AK Breda
The Netherlands
Chamber of Commerce number: 97960519
VAT identification number: NL005299000B93
Email: info@hanamiinteriors.nl
Use of the website
You may use our website only for lawful purposes. You must not:
- misuse the website or attempt to gain unauthorised access to it;
- introduce viruses or other harmful software;
- interfere with the operation or security of the website;
- collect information from other users without permission; or
- use the website in a way that infringes another person's rights.
We may restrict or suspend access where this is reasonably necessary to protect the website, our business or other users.
Product information
We take reasonable care to describe and display our products accurately. Colours may appear slightly different depending on your screen, device settings and lighting conditions. Fabrics and handmade products may also show natural variations in colour, texture, weave or pattern placement. Product dimensions are approximate and minor variations may occur, particularly in handmade products and products with soft filling.
Natural variations that are consistent with the product description and the nature of the material are not defects. This does not affect your rights if a product is damaged, defective or does not conform to the purchase agreement.
The product description shown on the relevant product page when you place your order forms part of the purchase agreement. Where a product is made to order, its product page will state this and will provide the applicable estimated production or dispatch time. We may update product information or discontinue products, but this will not affect an order that we have already accepted unless we agree a change with you.
Orders and formation of the agreement
By placing an order, you make an offer to purchase the products in your shopping cart. After placing the order, you will receive an electronic acknowledgement. This acknowledgement confirms that we have received your order; it does not by itself mean that we have accepted it.
The purchase agreement is concluded when we confirm acceptance or dispatch the order, whichever occurs first.
We may decline an order before acceptance where there is a valid reason, including:
- the product being unavailable;
- an obvious pricing or product-information error;
- payment not being authorised;
- reasonable grounds to suspect fraud or misuse; or
- delivery not being possible to the address provided.
If we cannot accept an order after payment has been made, we will inform you and refund the amount paid without undue delay. Please check your order, billing, delivery and contact information carefully before submitting it.
Cancellation and returns
You may ask us to cancel an order before it is dispatched by using our online order portal. We will try to stop the order, but this may no longer be possible once it has entered the dispatch process.
If the order has already been dispatched, your statutory right of withdrawal may still apply. Consumers generally have 14 days after receiving an online order to withdraw without giving a reason. The procedure, return costs, refund information and any lawful exceptions are explained in our Refund Policy.
A product is not excluded from the right of withdrawal merely because it is made after an order is placed. The right of withdrawal may be excluded where a product is made to your individual specifications or is clearly personalised. If such an exception applies, we will state this clearly on the relevant product page before you place your order.
Prices and payment
The prices shown on our website when you place your order apply to your purchase. Consumer prices include applicable VAT unless clearly stated otherwise. Any delivery charges are shown separately before you complete the order.
You can pay using the methods offered at checkout. Payment must be completed before dispatch. You confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.
Promotions and discount codes may be subject to additional conditions. Unless stated otherwise, discount codes cannot be combined, exchanged for money or applied retrospectively.
Obvious errors
We take reasonable care to keep product information, availability and prices correct. If information contains an obvious error that you reasonably should have recognised, we are not required to supply the product on the basis of that error.
If an obvious error affects an order, we will contact you. You may confirm the order using the correct information or cancel it and receive a full refund.
Delivery
We deliver to the address provided during checkout. You are responsible for checking that the address is complete and correct. Delivery dates and transit times are estimates unless we have expressly agreed a specific date.
We aim to dispatch orders according to the schedule stated in our Delivery Information. Where a different production or dispatch time applies to a made-to-order product, this will be stated on the relevant product page before you place your order. The delivery period communicated before purchase or otherwise expressly agreed with you forms part of the purchase agreement.
We will deliver without undue delay and within the agreed period. If no different period has been communicated or agreed, the delivery period required by applicable consumer law applies. Your statutory rights in the event of late delivery remain fully applicable.
We remain responsible for the order until it is physically received by you or by a third party you designated, other than the carrier. If you independently appoint a carrier that we did not offer, risk may pass to you when the order is handed to that carrier.
If delivery is delayed, lost or damaged in transit, contact info@hanamiinteriors.nl. If delivery is impossible because the address supplied was incorrect or incomplete, we may charge reasonable additional delivery costs before sending the order again.
Product availability
Orders are subject to availability. If a product becomes unavailable after you place an order, we will inform you as soon as possible. We may offer an alternative, but you are not required to accept it. If no suitable solution is agreed, we will cancel the unavailable part of the order and refund the corresponding amount.
Legal guarantee and conformity
You are entitled to receive products that conform to the purchase agreement and have the qualities you may reasonably expect. Your statutory rights concerning damaged, defective or non-conforming products remain fully applicable and are separate from the right of withdrawal.
If you believe a product does not conform to the agreement, email info@hanamiinteriors.nl with your order number, a description of the issue and, where useful, photographs. Depending on the circumstances and applicable law, you may be entitled to a remedy such as repair, replacement, a price reduction or termination of the purchase agreement. We do not charge the necessary costs of providing a remedy for an accepted conformity claim.
Intellectual property
The content of this website, including our trade names, logos, text, photographs, product images, graphics, designs and videos, belongs to Hanami Interiors or is used with permission from the relevant rights holder.
You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, publish, distribute, modify, sell or commercially exploit website content without prior written permission, except where permitted by law.
Reviews and submitted content
If you submit a review, photograph or other content, you confirm that you have the right to provide it and that it is not unlawful, misleading, offensive or an infringement of another person's rights.
You give us a non-exclusive, worldwide and royalty-free permission to display and reproduce content that you intentionally submit for publication in connection with our website and products. You retain ownership of your content. We will ask separately before using identifiable customer content in unrelated advertising where additional permission is appropriate.
We may reject or remove content that we reasonably believe is unlawful, misleading, fraudulent, irrelevant or infringes another person's rights. If we describe a review as verified, we use that description only where we have taken reasonable steps to confirm that the reviewer purchased or used the product. Personal data connected to submitted content is handled in accordance with our Privacy Policy.
Third-party services and links
Our website may contain links to third-party websites or use services supplied by third parties, including Shopify, payment providers and delivery providers. Third-party websites and services may have their own terms and privacy policies. We are not responsible for the content or operation of a third-party website that we do not control.
Hanami Objects is powered by Shopify. Purchases made through our store are agreements between you and Hanami Interiors, not between you and Shopify.
Privacy
We process personal data in accordance with our Privacy Policy. Shopify and other service providers may process information where necessary to operate the website, process payments, fulfil orders or provide related services.
Website availability
We aim to keep the website available and secure, but cannot guarantee uninterrupted or error-free operation. We may temporarily suspend or change parts of the website for maintenance, security, legal or operational reasons. This does not affect rights arising from orders we have already accepted.
Liability
We are responsible for loss that is a foreseeable result of our failure to comply with these Terms or our legal obligations. We are not responsible for loss caused by circumstances outside our reasonable control, provided that we take reasonable steps to limit the consequences.
Where a consumer purchases a product for personal use, we are not liable for losses that relate solely to a business activity, such as loss of profit, revenue, business opportunity or commercial data.
Nothing in these Terms excludes or limits liability where doing so is not legally permitted, including liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or failure to provide products that conform to the purchase agreement.
Events outside our control
We are not responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, natural disasters, war, government measures, transport disruption, strikes, widespread technical failures or interruptions affecting essential suppliers.
We will inform you where such an event materially affects your order and take reasonable steps to minimise the delay. If performance becomes impossible or an unreasonable delay occurs, you retain all rights available under applicable law, including the right to terminate the agreement where applicable.
Complaints
Send complaints to info@hanamiinteriors.nl and include your name, order number and a clear description of the issue. We will acknowledge and handle your complaint within a reasonable period. We encourage you to contact us first so that we can try to resolve the matter together. Your right to pursue any other available legal remedy is not affected.
Governing law and disputes
These Terms and purchase agreements with Hanami Interiors are governed by Dutch law. If you are a consumer living in another country, this choice does not deprive you of mandatory consumer protection that would otherwise apply in your country of residence.
Disputes will be submitted to a court that has jurisdiction under applicable law. Nothing in these Terms limits a consumer's right to bring proceedings before another court that has jurisdiction under mandatory consumer law.
Changes to these Terms
We may update these Terms where reasonably necessary, for example because of changes to our services, business processes or applicable law. The version in force when you place an order applies to that order. Later changes do not retrospectively alter an existing purchase agreement unless required by law or expressly agreed with you. The latest version is available on this page.
Severability
If any provision of these Terms is invalid or unenforceable, the remaining provisions continue to apply. The invalid provision will be interpreted or replaced only to the extent necessary to make it lawful and enforceable while preserving its intended purpose as far as possible.
Contact
Questions about these Terms can be sent to:
Hanami Interiors
Trading as Hanami Objects
Ploegstraat 58
4835 AK Breda
The Netherlands
Email: info@hanamiinteriors.nl
Chamber of Commerce number: 97960519
VAT identification number: NL005299000B93