General
Where and how are Hanami cushions made?
Every Hanami cushion is made by us in our studio in the Netherlands. We cut and sew each piece ourselves, working with carefully selected fabrics from renowned textile houses.
The cushions are finished with a concealed YKK zipper in a colour that matches the fabric. Each cushion also comes with a feather insert, made in the Netherlands and filled with 50% recycled feathers.
Do you have a physical store or showroom?
Hanami is currently exclusively online. We do not have a physical store or showroom, and our cushions are available only through our website.
Can I contact you for help choosing or combining cushions?
You are always welcome to contact us with questions about our cushions or how they can be combined. Because every interior is different, it can sometimes be difficult to give very specific styling advice from a distance.
To make combining cushions easier, we have created a number of sets in which colours, textures and sizes are carefully coordinated. You can order a set as shown, or use it as inspiration to create your own combination with individual cushions.
Orders & Payment
Which payment methods do you accept?
Depending on your country, you can pay using Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact, iDEAL | Wero, Klarna or MobilePay.
Not every payment method is available in every country. The options available for your order will automatically be shown at checkout.
Can I change or cancel my order after placing it?
You can request to cancel your order until it has been shipped.
Go to the order login page and sign in with your Shop account, or enter the email address you used when placing your order. You will receive a verification code by email, allowing you to access your order without creating an account. From there, you can submit a cancellation request.
If you would like to change your order, for example by adding or removing a cushion, we recommend cancelling the original order and placing a new one with the correct items.
Delivery & Returns
Which countries do you ship to?
We currently ship throughout the European Union.
How much does delivery cost?
Delivery is free on all orders to the Netherlands, Belgium, Germany and Luxembourg.
For Austria, Czechia, Denmark, Estonia, France, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden, delivery is free on orders of €250 or more. For orders under €250, delivery costs €7.95.
For Bulgaria, Croatia, Cyprus, Finland, Greece, Malta and Romania, delivery is free on orders of €350 or more. For orders under €350, delivery costs €14.95.
The applicable shipping cost is always shown at checkout before payment.
How long will my order take to arrive?
We ship orders on Monday, Wednesday and Friday. Orders placed before 18:00 on the previous day are dispatched on the next shipping day.
Once shipped, orders to the Netherlands and Belgium are usually delivered within 1–2 working days. Delivery to Germany and Denmark generally takes 3–4 working days. For other destinations within the EU, delivery may take around 8–10 days.
As soon as your order has been shipped, you will receive tracking information so you can follow your parcel and view the expected delivery date.
How can I track my order?
As soon as your order has been shipped, you will receive an email with tracking information. You can use this to follow your parcel and view the expected delivery date.
Can I return my order?
Yes. You can register a return within 14 days of receiving your order.
Go to the order login page and sign in with your Shop account, or enter the email address used when placing your order. You will receive a verification code by email, allowing you to access your order without creating an account.
Open the order you would like to return, either in full or in part, and complete the return request online.
How long do I have to register a return?
You can register your return within 14 days of receiving your order.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
Can I return part of a cushion set?
Yes. Our sets consist of individual cushions, so you can return one or more cushions from a set while keeping the others.
What should I do if my order arrives damaged?
Please contact us through our contact form as soon as possible. Include your order number and clear photos of the packaging and, where relevant, the damage to the product.
We will do our best to resolve the issue as quickly as possible.
Products & Materials
What is included when I order a cushion?
Each Hanami cushion comes complete with a feather inner cushion, so you do not need to order one separately.
What kind of inner cushion is included?
Each cushion comes with a feather insert, made in the Netherlands and filled with 50% recycled feathers.
We selected our cushion inserts for their quality and fill weight. The tightly woven casing helps prevent feathers from working their way through the fabric, while the amount of filling gives the cushion a full shape and helps it retain its form.
The cushion insert does not have a zipper and therefore cannot be opened or refilled.
Where do your fabrics come from?
We currently work with fabrics from Dedar Milano, Pierre Frey and Chase Erwin. We select each fabric individually for its colour, texture and character.
Most of the fabrics we use are woven in Europe, while some are produced elsewhere by the textile houses we work with. The country of production therefore varies from fabric to fabric.
Will the colours look exactly the same as they do on my screen?
We take care to represent the colours of our fabrics as accurately as possible. However, colours can appear slightly different depending on your screen settings and the light in which the cushion is viewed, so the colour on screen may not be an exact representation of the fabric in person.
Can the colour or texture of the fabric vary slightly?
Depending on the fabric, subtle variations in colour, texture or surface may occur. These differences are part of the individual character of the material and can make one piece slightly different from another.
How should I care for my cushion?
Always follow the care instructions provided with your cushion. Most of the fabrics we use require professional dry cleaning and should not be washed at home. The feather inner cushion should not be washed.
Are all designs available in every size?
No. We select the available sizes for each fabric individually, based in part on the proportions and combinations used throughout our cushion sets.
This means that one design may be available in several sizes, while another may be offered in only one size.
Can I order a custom size?
We do not currently offer custom sizes. Each cushion is available in the sizes shown on its product page.