Refund policy

We hope you will be happy with your Hanami order. If something is not quite right, the information below explains how to cancel an order, exercise your right of withdrawal or report a problem.

Returns

You have the right to withdraw from your purchase without giving a reason. The withdrawal period ends 14 days after the day on which you, or a third party nominated by you other than the carrier, receives the order. If one order is delivered in separate shipments, the period begins after the final item has been received.

To exercise this right, submit a return request through our online order portal or send us an unequivocal statement by email. It is sufficient to send your notice before the 14-day withdrawal period has expired.

Open the order portal
Email info@hanamiinteriors.nl

We will acknowledge your request and send return instructions. Please wait for these instructions before posting the parcel so that we can identify and process it correctly. Your right of withdrawal does not depend on our approval, provided that you notified us within the applicable period.

After notifying us, you have a further 14 days to send the items back. The deadline is met when the parcel is sent before that 14-day period has expired.

You may inspect an item as you reasonably would in a physical shop. Please return it undamaged and, where reasonably possible, in its original condition with any original labels still attached. You may be liable for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

For a regular withdrawal, you are responsible for arranging and paying the direct cost of the return shipment. We do not provide prepaid return labels. Please pack the items carefully in a sturdy shipping box.

We recommend using a tracked shipping service and retaining the proof of shipment until the return has been fully processed, as you may need to demonstrate that it was sent within the return period.

Return address
Hanami Interiors
Ploegstraat 58
4835 AK Breda
The Netherlands

Cancellation before dispatch

You may notify us before dispatch that you wish to cancel your order or withdraw from the purchase. Submit your notice through the online order portal or by email. We will acknowledge it by email; this acknowledgement is not a condition for the withdrawal to be valid.

If fulfilment is already too far advanced, we may be unable to stop the parcel from leaving our studio. Your right of withdrawal is not affected, but you may then need to receive and return the order using the procedure above.

Damaged, defective or incorrect items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incomplete or different from what you ordered. Email info@hanamiinteriors.nl and include your order number, a description of the issue and clear photographs of the item and its packaging where possible.

If an item does not conform to the purchase agreement, you are entitled to the remedies provided by applicable consumer law. Depending on the circumstances, this may include a free repair or replacement and, where the legal conditions are met, a price reduction or refund. We will bear the necessary return costs for an accepted damaged, defective or incorrectly supplied item.

Nothing in this policy limits your statutory rights in relation to defective or non-conforming products.

Exceptions

The statutory right of withdrawal does not apply to products made according to your individual specifications or products that are clearly personalised.

This exception does not apply merely because an item is handmade or produced after an order is placed. It applies only where the product has been made according to individual choices or specifications supplied by the customer. Sale items remain subject to the same statutory right of withdrawal as regularly priced items.

Exchanges

We do not process direct exchanges. To receive a different product, colour or size, return the original item in accordance with this policy and place a new order separately.

Refunds

We will refund the relevant amount without undue delay and no later than 14 days after the day on which you notified us of your decision to withdraw. We may withhold the refund until we have received the returned items or until you have provided evidence that they have been sent back, whichever occurs first.

The refund will be made using the same payment method used for the original order, unless another method has been expressly agreed. You will not be charged a fee for the refund.

If you withdraw from the complete order, we will refund the purchase price and the original delivery costs up to the cost of the least expensive standard delivery method we offered. Any additional cost of a more expensive delivery method will not be refunded. If only part of an order is returned, the original delivery costs will not be refunded.

The direct cost of a regular return is not refunded. This does not apply where we have accepted that an item was damaged, defective or incorrectly supplied. Any permitted deduction for diminished value will be explained to you.

Once we have issued the refund, it may take up to 10 business days for the amount to appear in your account, depending on your bank or payment provider. If more than 10 business days have passed since we confirmed the refund, please contact info@hanamiinteriors.nl.

Model withdrawal form

Using this form is optional. You may copy the text below and email it to us if you prefer not to use the order portal.

To Hanami Interiors, Ploegstraat 58, 4835 AK Breda, The Netherlands, info@hanamiinteriors.nl:

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

  • Goods:
  • Order number:
  • Ordered on / received on:
  • Name of customer(s):
  • Address of customer(s):
  • Date:
  • Signature (only if this form is submitted on paper):